Service NSW is the best place to start with finding out what support is available from State and Federal Government. Service NSW help people and businesses impacted by storms, floods, bushfires and other disasters.


In-person help

  • Insurance claim help with Suncorp support team

    Taree Leagues Sports Club, 43 Cowper Street

    Tuesday 27 May to Friday 13 June.

    10am to 5pm

    Includes: Suncorp Insurance, AAMI, GIO, Apia, Vero, Shannons, Terri Scheer (landlord insurance) and CIL (Caravan and RV insurance)


Services and contact details

National Emergency Management Agency

The Australian Government has put measures in place so that families and individuals affected by disasters can access resources quickly to ease the stress during the recovery phase.

For further information please visit the NEMA website.


Replacing personal documents

Service NSW can help replace many of your personal documents free of charge if they were damaged or destroyed.

This includes birth certificates, marriage certificates, licences and number plates.

Visit your nearest Service NSW centre or call 13 77 88.


Flood recovery

Visit nsw.gov.au/floodrecoveryupdates. Support is available to help communities recover safely and quickly.


Disaster Assistance Finder

Visit the Service NSW Disaster Assistance Finder.


Health & Safety

Floodwaters can pose serious risks. Follow NSW Health advice to ensure safety during cleanup, including avoiding contaminated water and using proper safety gear.


Road closures

Do not return to your premises until it is confirmed safe. Stay informed about road closures and emergency alerts via Live Traffic NSW and NSW SES


Safework NSW

Floods and other natural disasters | SafeWork NSW This page has important information for employers and workers about what to do during and after a natural disaster.


Reconnecting power after flooding

Information from Essential Energy on how to get your power back on after your property has been flooded.

It’s completely normal to experience a range of emotions following an emergency of natural disaster. This can happen not just immediately after the event, but also much later.

You might want to check in on your friends and neighbours with a friendly phone call, and if you or someone you know needs help, reach out.

The following are free services available 24 hours a day, seven days a week:

  • Mental Health Crisis Support – 1800 011 511
  • Mensline – 1300 789 978
  • Kids Helpline – 1800 55 1800
  • Beyondblue – 1300 22 4636

If you or someone you know is in immediate danger call 000.


Lifeline

Provides 24 hours a day, 7 days a week telephone support for anyone experiencing emotional distress. Call 13 11 14 or visit the Lifeline website.


Short-term free counselling

From a Disaster Recovery Clinician at Community Health. Emotional support and mental health care is available to anyone affected by the natural disasters including Individuals and families, farmers, emergency first responders, frontline services and businesses, health providers.

Contact Renate Dwyer Ph: 0407 801 331


Farmgate Support Program

The Farmgate Support Program provides free mental health to people living and working in rural and remote communities.

It is designed to meet the needs of individuals, couples and families; whether they require short term conversations and information or ongoing formal counselling options.

Contact details below:

Phone: 0477 322 851
Email: HNELHD-FarmgateSupport@health.nsw.gov.au


Other support

These fact sheets may also help:

Let's Talk - where to find help for mental health concerns

Take Care of Yourself

Coping with community crisis or natural disaster

Coping with loss and change in a community after natural disaster

Getting through floods, drought and extreme climate events

Helping children cope after a natural disaster

Service NSW: 13 77 88 (for personalised recovery help).


Legal Aid: 1800 801 529 (for free legal advice).


Emergency Accommodation: Visit the NSW Government Temporary & Emergency Housing page


Insurance support: Insurance Council of Australia provides practical information on how to navigate insurance after a disaster, visit their Help in disasters website.


Grants and payments for individuals and households: Visit the NSW government website to find out more about Financial relief and support services for eligible individuals, families and households following a natural disaster.

Rural Financial Counselling Service

This service provides free and impartial rural financial counselling to eligible primary producers, fishers and small rural businesses. They help identify options, negotiate with lenders, develop an action plan, help support access to the Farm Household Allowance and provide information on assistance schemes.

John Dunbar taree@rfcsnr.org.au 6551 5879 or 0448 035 143.


Agriculture and Animal Services Hotline.

Phone 1800 814 647 to request animal assessment and welfare assistance, veterinary advice and if required, euthanasia and burial.


Complete the Primary Industries Natural Disaster Damage Assessment (PinDDA) survey

This allows the Department of Primary Industries to gather, analyse and report on damage to primary industries and animals after natural disasters. This information helps a range of government agencies, industry organisations and communities understand the scale and regional distribution of the impact of a disaster on agriculture, plan for recovery activities and target resources and assistance in an area. Complete the survey.


Rural Assistance Authority

Has concessional loans or transport subsidies available for primary producers. View the subsidies availble here.


Rural Aid

Has a variety of services including free confidential counselling, financial assistance, fodder domestic water and the farm army. Find available services.


Local Land Services

Have specific advice on activities land managers can do to assist in the recovery of their property following a flood. View the flood recovery information here.Agriculture & Animal Services Hotline: 1800 814 647 (Mon–Fri, 9am–5pm) for emergency fodder, veterinary support, and more.


It's important to look after yourself and your family, this fact sheet may be helpful:

Getting through floods, drought and extreme climate events

NSW Government agencies along with charity partners and local community organisations are helping to provide emergency shelter, food and water.

The best way to help our impacted communities is to donate money to one of the many charities or appeals that have been established.

Money gives people the choice to buy things they need and support local businesses that have also been impacted.

Coordination of donations

GIVIT is a national online non-profit organisation that matches generosity with genuine need. GIVIT is contracted by the New South Wales Government to manage and coordinate offers of donations of items, money and services associated with emergency recovery in NSW. GIVIT is working with recovery organisations across NSW to get exactly what’s needed to people impacted by bushfires. You must first connect with a support organisation that's registered with GIVIT. These organisations can then place requests for donations of items, vouchers and services on your behalf. You can see relevant organisations registered with GIVIT in the Mid Coast region here.

Mental health contacts from NSW Health

More information on mental health services and support can be found on the NSW Health website.

Take me back to the Flood Recovery Hub