National Emergency Management Agency

The Australian Government has put measures in place so that families and individuals affected by disasters can access resources quickly to ease the stress during the recovery phase.

For further information please visit the NEMA website.

Replacing personal documents

Service NSW can help replace many of your personal documents free of charge if they were damaged or destroyed.

This includes birth certificates, marriage certificates, licences and number plates.

Visit your nearest Service NSW centre or call 13 77 88.

Flood recovery

Visit nsw.gov.au/floodrecoveryupdates. Support is available to help communities recover safely and quickly.

Disaster Assistance Finder

Visit the Service NSW Disaster Assistance Finder.

Health & Safety

Floodwaters can pose serious risks. Follow NSW Health advice to ensure safety during cleanup, including avoiding contaminated water and using proper safety gear.

Road closures

Do not return to your premises until it is confirmed safe. Stay informed about road closures and emergency alerts via Live Traffic NSW and NSW SES

Safework NSW

Floods and other natural disasters | SafeWork NSW This page has important information for employers and workers about what to do during and after a natural disaster.

Reconnecting power after flooding

Information from Essential Energy on how to get your power back on after your property has been flooded.

It’s completely normal to experience a range of emotions following an emergency of natural disaster. This can happen not just immediately after the event, but also much later.

You might want to check in on your friends and neighbours with a friendly phone call, and if you or someone you know needs help, reach out.

The following are free services available 24 hours a day, seven days a week:

• Mental Health Crisis Support – 1800 011 511
• Mensline – 1300 789 978
• Kids Helpline – 1800 55 1800
• Beyondblue – 1300 22 4636

If you or someone you know is in immediate danger call 000.

Lifeline

Provides 24 hours a day, 7 days a week telephone support for anyone experiencing emotional distress. Call 13 11 14 or visit the Lifeline website.

Farmgate Support Program

The Farmgate Support Program provides free mental health to people living and working in rural and remote communities.

It is designed to meet the needs of individuals, couples and families; whether they require short term conversations and information or ongoing formal counselling options.

Contact details below:

Phone: 0477 322 851
Email: HNELHD-FarmgateSupport@health.nsw.gov.au

Other support

These fact sheets may also help:

Let's Talk - where to find help for mental health concerns

Take Care of Yourself

Coping with community crisis or natural disaster

Coping with loss and change in a community after natural disaster

Getting through floods, drought and extreme climate events

Helping children cope after a natural disaster

Service NSW: 13 77 88 (for personalised recovery help).

Legal Aid: 1800 801 529 (for free legal advice).

Disaster Response Legal Service: 1800 801 529 Specialised service of Legal Aid NSW for help with legal problems that arise after a disaster including insurance claims and disputes, housing and tenancy, financial hardship, and disaster grants.

Emergency Accommodation: Visit the NSW Government Temporary & Emergency Housing page

Insurance support: Insurance Council of Australia provides practical information on how to navigate insurance after a disaster, visit their Help in disasters website.

Grants and payments for individuals and households: Visit the NSW government website to find out more about Financial relief and support services for eligible individuals, families and households following a natural disaster.

Download the Primary Producers services and support factsheet.

Rural Financial Counselling Service

This service provides free and impartial rural financial counselling to eligible primary producers, fishers and small rural businesses. They help identify options, negotiate with lenders, develop an action plan, help support access to the Farm Household Allowance and provide information on assistance schemes.

John Dunbar taree@rfcsnr.org.au 6551 5879 or 0448 035 143.

Agriculture and Animal Services Hotline.

Phone 1800 814 647 to request animal assessment and welfare assistance, veterinary advice and if required, euthanasia and burial.

Complete the Primary Industries Natural Disaster Damage Assessment (PinDDA) survey

This allows the Department of Primary Industries to gather, analyse and report on damage to primary industries and animals after natural disasters. This information helps a range of government agencies, industry organisations and communities understand the scale and regional distribution of the impact of a disaster on agriculture, plan for recovery activities and target resources and assistance in an area. Complete the survey.

Rural Assistance Authority

Has concessional loans or transport subsidies available for primary producers. View the subsidies available here.

Rural Aid

Has a variety of services including free confidential counselling, financial assistance, fodder domestic water and the farm army. Find available services.

Local Land Services

Have specific advice on activities land managers can do to assist in the recovery of their property following a flood. View the flood recovery information here. Agriculture & Animal Services Hotline: 1800 814 647 (Mon–Fri, 9am–5pm) for emergency fodder, veterinary support, and more.

Special Disaster Relief Grant

(Category D Disaster Recovery Funding)

$75,000 grants for eligible primary producers and aquaculture producers impacted by the NSW East Coast Severe Weather event (AGRN 1212) for essential recovery costs.

Visit Rural Assistance Authority website for more info.

BlazeAid

BlazeAid is a volunteer-based organisation that works with families and individuals after natural disasters such as fires and floods. Working alongside rural families, volunteers help to rebuild fences and other structures that have been damaged or destroyed. Click here to register for help.

It's important to look after yourself and your family, this fact sheet may be helpful:

Getting through floods, drought and extreme climate events

Support is now available for small businesses and non-profit organisations to help with recovery from the East Coast floods, including grants of up to $25,000 and concessional loans.

Download support contact flyer

Apply for recovery grant

GIVIT is a national online non-profit organisation that matches generosity with genuine need.

GIVIT is contracted by the New South Wales Government to manage and coordinate offers of donations of items, money and services associated with emergency recovery in NSW.

• Click here to get help through GIVIT
• Click here to find out what donations are needed
• Click here to make a financial donation to locals affected by the floods

How to use GIVIT

GIVIT FAQs