Aim of the policy

Council recognises that customers may, from time to time, fail to pay amounts when they become due and payable to Council, and that there are cases of genuine financial hardship requiring respect and compassion. It is not the intention to cause hardship to any customer through the recovery procedures and consideration will be given to acceptable arrangements to clear any debt before the end of the current financial year, where possible.

This policy establishes guidelines and procedures when assessing a hardship application, applying the principles of fairness, integrity, confidentiality and compliance, within the statutory requirements. It applies to all applications for waiving, alternative payment arrangements or writing off rates, fees, annual and user charges and interest accrued on these debts.

View the policy below

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